During times of crisis, MidAmerican Energy has not only been taking measures to keep their employees and customers safe, but they are taking the extra step to care for our local communities as well.
As an essential service provider, MidAmerican has pledged to continue providing reliable service for electricity and natural gas that their customers rely on. This includes emergency calls, outages, reported gas leaks, downed power lines, and broken poles. Here are the precautions MidAmerican has been taking for the safety of both employees and customers:
- MidAmerican has changed various workplace practices as a precaution to COVID-19.
- For any customers facing financial hardship, disconnections due to unpaid bills have been suspended. If you are struggling to make ends meet as a result of this pandemic, contact MidAmerican Energy for more details.
- Employees ask questions to customers prior to visits about symptoms, self-isolation, or possible contact with any individuals who have contracted the virus to assess the risk. If the answer is yes and it is an immediate emergency, employees will wear additional personal protective equipment.
- This is unfortunately an opportune time for utility scams. Utility scammers may demand money over the phone by threatening to disconnect services. They may also ask for prepaid money cards and money orders. MidAmerican Energy never asks for immediate payment over the phone by way of money cards and orders, so be aware.
While they are taking care of their immediate customers and employees, MidAmerican has not forgotten about surrounding communities within their service area. The MidAmerican Energy Foundation has donated a staggering $500,000 for COVID-19 relief efforts. While not limited to just one effort, MidAmerican has been focusing on hunger relief and the food crisis so many are facing as a result of this pandemic. They have donated to over 30 organizations to fund local food banks, community foundations, and the United Way. This is part of a longtime effort titled MidAmerican Energy CARES (Community enhancement, Arts and culture, environmental Respect, Education/STEM, and Safety) in which MidAmerican assists year-round to communities within its service areas.
Here at JEDCO, we are so proud to call MidAmerican Energy a member and supporter of the Johnston community. During times of crisis, MidAmerican has exemplified that they are truly invested in the well-being of their employees, customers, and the communities that they live and serve in. Let MidAmerican Energy lead the way for everyone to show that a little bit of help and kindness can go a long way, no matter how big or small.